Terms and conditions
These terms explain direct orders placed with Falco Domestic Appliances through this website. Purchases from an independent stockist are handled by that seller.
Products, prices and orders
Product details, availability and prices are shown on the website. Review your basket, delivery choice and total before placing an order. If an item becomes unavailable or an order cannot be fulfilled, we will contact you to agree on a suitable resolution, including a refund where payment has been made.
Payment
The payment method available for your order is shown at checkout. If checkout redirects you to a hosted payment provider, enter your payment details on that provider’s page. An order confirmation or return to our site does not by itself mean that payment has been received; we rely on confirmation from the payment provider.
Delivery and partner stores
Delivery options, charges and estimated timeframes are displayed at checkout. Falco fulfils and delivers direct online orders on behalf of your chosen South African partner store. If a delivery issue or material delay arises, contact us with your order number so we can help resolve it.
Returns, faults and personal information
Our Returns Policy explains our voluntary return process and your rights for incorrect, damaged or defective goods. The Privacy Policy and POPIA page explain how personal information is handled and how to make a request. Nothing in these terms limits rights provided by applicable South African law.
Need help?
Contact Falco about an order, return or personal information request.