About FAQs Contact

Get It Your Way Q&A

Home » Frequently Asked Questions

At Falco, we aim to make your purchase as simple and convenient as possible.

You can either visit one of our trusted stockists and deal directly with their dedicated sales team, or shop online. Every online sale is allocated to one of our partner stockists, and collection or delivery takes place within 3 to 5 working days.

  • Payfast – for instant payment via credit/debit card or other supported methods.
  • Direct Bank Transfer (EFT) – please note that orders paid via bank transfer will only be processed once the funds reflect in our account.

We deliver anywhere within South African borders. If you're located in a neighbouring country, we have stockists in selected regions. Please contact a local stockist directly for purchases outside of South Africa.

These are our estimated delivery timelines, which factor in weekends and payment clearances. In many cases, your order may arrive even sooner — but we prefer to set realistic expectations so we can pleasantly surprise you rather than disappoint you.

Ducted Extractors (Vented)

How it works:
Air is sucked into the extractor, passed through the grease filters, and then expelled outside through ducting.

Advantages:

  • Most effective at removing steam, grease, and odours completely.
  • Prevents heat, moisture, and smells from lingering in the kitchen.
  • Quieter operation compared to recirculating systems.
  • Low maintenance (only the metal grease filters need cleaning).

Disadvantages:

  • Requires external ducting – which can make installation more complex and costly
  • Not always possible in flats or kitchens without access to an outside wall.

Recirculated Extractors

How it works:
Air is drawn in, passed through grease and charcoal filters, and then released back into the kitchen.

Advantages:

  • Easy to install – no ducting required.
  • Flexible placement (ideal for flats, island kitchens, or spaces without outside access).

Disadvantages:

  • Less effective at removing steam and moisture (air stays in the kitchen).
  • Charcoal filters must be replaced every 3–6 months.
  • Can be noisier since the air is filtered and pushed back into the room.
  • Slightly higher running cost due to filter replacements.

When your extractor is recirculating air back into your kitchen, the charcoal filters are doing an important job — absorbing cooking odours and keeping your space fresh.
To keep your extractor performing at its best, replace charcoal filters every 3 - 6 months.

Copyright © 2025 Falco. All Rights Reserved

Designed & Powered by Pii Digital

Delivery Reminder

Please note: When choosing to deliver to you closest stockist, there will be a delay of 3-5 working days. We will contact you as soon as your product is available for pickup.